Cisco ICM Internet Script Editor 12.0

Cisco ICM Internet Script Editor by Cisco Systems, Inc.

Cisco ICM Internet Script Editor is a web-delivered, graphical tool for designing and maintaining routing scripts in Cisco Unified ICM/Contact Center Enterprise (CCE). Accessed via a browser (historically Internet Explorer using an ActiveX control), it lets contact center engineers create, visualize, and update call and contact routing logic centrally, without installing a full desktop client.

Key capabilities:

• Drag-and-drop script design with a rich node palette (for example: Queue to Skill Group, Route Select, Label, If/Else, Time-of-Day).
• Centralized storage with check-in/check-out locking, version history, and change tracking.
• Built-in validation and path tracing to help test logic before activation.
• Safe deployment via versioning and scheduled activation.
• Role-based access aligned with Unified ICM administrative permissions.
• Direct use of ICM configuration data such as call types, skill groups, labels, and peripherals.

Typical uses:

• Building and updating enterprise routing across voice and IVR/CVP.
• Making controlled changes for hours, priorities, and overflow scenarios.
• Enabling collaborative script development across distributed teams.

Notes:

• This component is associated with earlier Unified ICM/CCE releases and was typically delivered from the ICM server as a web application for Windows/Internet Explorer.
• Requires connectivity and credentials for the ICM Administration & Data Server.

Cisco ICM Internet Script Editor is developed by Cisco Systems, Inc.. The most popular versions of this product among our users are: 6.0, 7.1 and 7.2. The name of the program executable file is IScripted.exe.

You can check Free Script Editor, ExeScript Editor, Cinergy Script Editor and other related programs like Cisco ACL Editor and Simulator at the "download" section.